Privacy Policy

1. Information We Collect

Coinwise collects certain information from users in order to provide, improve, and secure our services. This information may include both data you provide directly and data automatically collected during your interaction with the platform.

1.1 Account Information

When you create an account on the platform, we collect:

Username (or display name);

Email address;

Password;

Country.

1.2 Subscription and Payment Information

If you subscribe to our services, payment processing is handled through Stripe. We don’t collect and process any of finnancial data.

The platform itself does not store or have access to your credit card or bank account details – these are processed exclusively by Stripe in accordance with its security policies.

1.3 Customer Support Interactions

When you contact us for assistance, we may collect:

Your contact information;

The content of your message;

Chat transcripts, if you use in-app support.

This information is used solely to respond to your inquiries and improve the quality of our support services.

1.4 Automatically Collected Data

When you access and use the platform, we automatically collect certain technical and usage data, including:

IP address and approximate geolocation;

Device type and operating system;

Browser type and version.

This data is used for analytics, security monitoring, and to optimize user experience.

2. How We Use Your Information

We use the information we collect to provide, improve, and secure the services of the Coinwise platform. Specifically, your data may be used for the following purposes:

2.1 Providing and maintaining services

Granting access to educational content, including video courses, indicators, and other learning materials;

Ensuring correct operation of your account and subscription status;

Delivering a personalized and consistent learning experience.

2.2 Payments and subscriptions

Processing subscription purchases and renewals via Stripe;

Sending you transactional emails, such as payment confirmations, invoices, or subscription expiration notices;

Managing your subscription settings (e.g., upgrades, downgrades, cancellations).

2.3 Communication and support

Responding to your inquiries, comments, and technical issues;

Providing assistance through email or chat support;

Sending important communications related to the functioning of the platform.

2.4 Service notifications

Informing you about new features and updates available on the platform;

Notifying about changes to subscription terms, pricing, or policies;

Sending technical alerts, maintenance announcements, or scheduled downtime information.

2.5 Improvement and security

Analyzing usage patterns and user behavior to improve platform functionality;

Detecting, preventing, and addressing technical errors or unauthorized access;

Protecting against fraud, misuse, or violations of the Terms of Use.

3. Information Sharing

Coinwise is committed to protecting the privacy of its users. We do not sell, trade, or otherwise transfer your personal information to third parties, except as described below.

3.1 Payment Providers

Personal information may be shared with Stripe, or other authorized payment processors, solely to process subscription payments.

The platform does not store sensitive payment information such as full credit card numbers; all transactions are securely handled by the payment provider.

3.2 Support Services

Information may be shared with third-party support services only as needed to provide assistance, respond to inquiries, or resolve technical issues.

These service providers are bound by confidentiality agreements and may use your data solely for providing support to Coinwise users.

3.3 Legal Obligations and Protection of Rights

Coinwise may disclose user information if required by law, in response to lawful requests, legal proceedings, or regulatory authorities.

We may also share information to protect the platform, its users, or third parties from fraud, abuse, security breaches, or other illegal activity.

3.4 No Sale or Trade of Information

Under no circumstances does Coinwise sell or trade your personal information to marketing companies, advertisers, or other unrelated third parties.

4. Data Security

Coinwise takes the protection of your personal information seriously and implements a variety of technical and organizational measures to ensure data security.

4.1 Encryption

All sensitive data transmitted between your device and our servers is encrypted using secure protocols.

Stored personal information is also protected with encryption and other security technologies to prevent unauthorized access.

4.2 Access Control

Access to personal data is strictly limited to authorized employees and service providers who need it to perform their duties.

Employees with access are trained on data protection principles and bound by confidentiality obligations.

4.3 Security Monitoring and Updates

We regularly update our systems, software, and security protocols to mitigate vulnerabilities.

Continuous monitoring of system activity is conducted to detect suspicious behavior or potential security breaches.

4.4 Limitations of Security Measures

Despite these measures, no system or method of data transmission over the Internet is 100% secure.

Coinwise cannot guarantee the absolute security of your personal data and is not responsible for unauthorized access resulting from events beyond our control, such as hacking attempts or cyber attacks.

5. Your Rights

Coinwise respects your privacy and provides you with control over your personal information. As a user, you have the following rights regarding your data:

5.1 Access and Correction

You have the right to access your personal information stored on the platform.

You can view and update your profile details, including your name, email address, country, and subscription preferences.

If you notice that your data is inaccurate or incomplete, you are encouraged to correct it through your account settings or by contacting support.

5.2 Data Deletion

You have the right to request the deletion of your account and associated personal data.

Upon deletion, your access to the platform and all services will be terminated.

Certain information may remain in backups or for legal, regulatory, or compliance purposes, but it will not be used for any other purposes.

5.3 Other Rights

You can request restriction of processing or a copy of your personal data in a machine-readable format if applicable.

Coinwise will respond to requests related to your rights within a reasonable timeframe and in accordance with applicable data protection laws.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or the way we handle information on the Coinwise platform, you may contact us through the following channels:

6.1 Email Support

You can send your inquiries to support@coinwise.com. We aim to respond to all emails within 48 business hours.

6.2 Scope of Support

Our support team can assist with questions about data collection, privacy practices, account access, and other platform-related issues.

The support team does not provide financial, investment, or trading advice; inquiries of this nature will not be addressed.

6.3 User Responsibilities

Please ensure that the email address you provide is valid and accessible so that we can respond to your inquiries promptly.

Users are encouraged to include sufficient detail in their message to allow us to address the request effectively.